> ## Documentation Index
> Fetch the complete documentation index at: https://manual.voiceping.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Solution for Real-time Translation Audio Extraction Not Working [For Teams & Windows PC Users]

> How to fix VoicePing audio extraction issues when using Teams

export const ContactEn = () => <>
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We have confirmed that VoicePing's real-time translation by audio extraction may not work due to Teams' construction of the PC's audio system. In that case, you need to turn off the exclusive mode of the audio system using the following method.

1. Open Sound Settings → Advanced Sound Settings
2. At the top of the Advanced Sound Settings screen, check the tabs such as Playback, Recording, and Sounds, and in the Playback tab, confirm that your audio system (speakers, headphones, etc.) has a status such as "Ready/Default Device"
3. Right-click on each audio system that is marked as Ready/Default Device in the Playback tab and click Properties
4. Click Advanced from the tabs at the top (General, Levels, Advanced)
5. Uncheck all options in Exclusive Mode
6. On the screen with the tabs for Playback, Recording, and Sounds (screen from step 2), select Recording, right-click on the Ready/Default Device audio system in the same way, and uncheck all options in Exclusive Mode using the same method

Complete. Please check the video below showing the flow.

<iframe src="https://www.loom.com/embed/9cdac791f6a54b03bf8d43583d4398d3" width="100%" height="400" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />

<ContactEn />