Check Device and Network Access

Use Access Diagnostics when your microphone, camera, screen sharing, desktop audio, Virtual Office controls, or VoicePing connection does not work as expected. The page checks the permissions and network access VoicePing needs on the current computer.

​

Open Access Diagnostics

1. Open the VoicePing desktop app.
2. Select Settings from the bottom of the left sidebar.
3. Under My Settings, select Access Diagnostics.
4. Select Run diagnostics to run all 24 checks.

The overview shows where Access Diagnostics sits in VoicePing. Use the enlarged view below to read the controls. You can also select Check beside one item when you only need to retest a device, permission, endpoint, or LiveKit (Virtual Office) connection.

​

Understand the summary

The counters at the top update as checks finish:

​

Device, permission, and API checks

VoicePing checks the following items before it scans the network destinations: When a permission needs attention, select Open settings, allow VoicePing in the operating-system settings, and return to select Check again.

​

macOS permissions

Open System Settings → Privacy & Security, then check the relevant section:

• Microphone
• Camera
• Screen & System Audio Recording
• Accessibility

On Windows, use the Open settings action beside the failed check and allow VoicePing in the corresponding Windows privacy or security page.

​

Network allowlist checks

The Network allowlist section checks every documented VoicePing destination required by the core app, Live Translation, Virtual Office, assets, and authentication. Each result shows the destination, protocol, and response time. The image shows the first endpoint category. Continue scrolling in Access Diagnostics to review the Live translation, Virtual office, Assets, and Authentication categories. If a destination is not reachable:

1. Disconnect from a VPN or proxy temporarily, when your organization permits it.
2. Try another network to identify whether the current network is blocking VoicePing.
3. Ask your IT administrator to review Network Communication Protocol (Firewall).
4. Run the affected destination again after the network rule is updated.

​

LiveKit (Virtual Office)

The LiveKit media connectivity check covers only the audio and video delivery used by Virtual Office. It does not test media delivery for other VoicePing features. The check creates a short diagnostic session and reports these subchecks: The result can also show the selected protocol and candidate type, round-trip time, bitrate, and packets sent. Give these details to your IT administrator when Virtual Office audio or video performs poorly even though the main API is reachable.

​

Export a report

Export report ZIP exports the current diagnostic report regardless of whether checks pass, warn, fail, or remain unfinished.

1. Run the checks you want included, or select Run diagnostics to check all 24 items at once.
2. Select Export report ZIP.
3. Save the ZIP and share it only with your authorized IT administrator or VoicePing support.

​

If a check does not finish

If a result remains Checking:

1. Select its individual Check action again.
2. Confirm the related operating-system permission is enabled.
3. Close other applications that may be using the same microphone or camera.
4. Quit and reopen VoicePing, then rerun the check.
5. Capture the visible result and contact your workspace administrator or send product feedback if the status still does not change.

Do not treat an unfinished check as a pass. Export the report as-is so your administrator or VoicePing support can see the unfinished state.