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About Single Sign-On (SSO) Feature

Workspaces using the Enterprise plan can enable single sign-on (SSO) to allow login using HENNGE One. By setting up SSO, you can smoothly log in to VoicePing using an account registered in HENNGE One. This manual explains:
  • How to enable SSO in the workspace
  • Steps to configure HENNGE One as the Identity Provider (IdP)

Frequently Asked Questions

This is possible.When SSO is enabled, existing users will automatically be unable to log in without SSO. If they are already logged in, they will need to log out once.

HENNGE One Configuration

Prerequisites

Have a VoicePing Enterprise plan contract
Have an account with HENNGE One administrator privileges

Steps

1

Go to HENNGE One Admin Screen

Click “Service Provider Settings”.
2

Add Service Provider

Click “Add Service Provider”.
3

Add SSO Service

Select “Add service for SSO”.
4

Select Manual SAML Configuration

Select “Manual SAML Configuration”.
5

Enter Required Information

Enter the following information and save.
After entering, click “Save”.
6

Download IdP Metadata

Click the created provider and click “Metadata”.
Click “Download” for IdP Metadata.
Note that it’s not the SAML signature.
A file with .xml extension will be downloaded. This will be needed later for VoicePing configuration.
7

Update Access Policy

Update the access policy for target users.
Refer to HENNGE One documentation for specific grant methods.

VoicePing Configuration

Prerequisites

Have a VoicePing Enterprise plan contract
Have an account with workspace owner privileges

Steps

1

Open Admin Dashboard

2

Click Member Management Tab

3

Click SSO Authentication Settings

4

Enable SSO

Turn on “Enable SSO for workspace”.
5

Check Organization ID

Select “Organization ID” and check the organization ID.
The organization ID will be needed later during login operations.
6

Select HENNGE One

Click the “Identity Provider” tab and select HENNGE One.
7

Upload Metadata

Upload the file (.xml extension) downloaded from HENNGE One configuration and submit.
8

Add Users

Click the “User Management” tab and click the “Add Members” button.
Click “Create User” and create using csv file or manual input.

Logging in with SSO

Web Version

  1. Access the VoicePing login screen (app.voiceping.io)
  2. Click “SSO Sign In”
  1. Enter organization ID
If configured correctly, the HENNGE login screen will open.
  1. Enter HENNGE One credentials and log in
  1. After authentication is complete, you will be redirected to VoicePing
After successful login, you will be redirected to the VoicePing app.

Mobile Version

You can log in from desktop app or mobile app using the same steps.