Overview
Analytics is an AI-powered analysis tool that transforms your meeting transcripts into actionable insights. It helps teams understand communication patterns, identify areas for improvement, and make data-driven decisions. Analytics offers two analysis perspectives:- Sales Manager — Talk ratio, filler words detection, and sales performance scoring
- Product Manager — Word cloud, sentiment analysis, talk ratio, focused on understanding user satisfaction
Accessing the Feature
- Navigate to Business Intelligence in VoicePing
- Select or create a Project containing your meeting data
- Click the Analytics tab in the project dashboard
How to Use
Step 1: Select Your Perspective
Choose your analysis role at the top of the Analytics tab:- Sales Manager — Focuses on sales call performance
- Product Manager — Focuses on user satisfaction and product feedback
Step 2: Create an Analysis Session
- Click Create Sales Analysis or Create PM Analysis
- Enter a session name (e.g., “Q1 Sales Calls Review”)
- Select the meeting transcripts to include in the analysis
- Click the button below to start processing
Step 3: Review Your Insights
Once processing completes, select your session from the session dropdown to view the analysis results.