On PC
Upgrade, downgrade, or cancel from the Billing → Subscriptions tab.
On Mobile
Manage Plan in the Billing hub — upgrade, downgrade, cancel, restore.
Every successful plan change or cancellation triggers a confirmation email from
account@voice-ping.com.The four moves
Every subscription change — PC or mobile — is one of four moves. Effective date, price today, and usage reset behavior are the same on either surface.
How to Change Plans
1. PC
Open the Subscriptions tab: top nav → Billing → Subscriptions.- From Free Plan — click the Upgrade Free Plan CTA.
- From a paid plan — click Change Plan next to your current plan.
- Small / Premium / Enterprise — click Upgrade Plan → Purchase → enter card.
- Premium from Free — click 1-Week Free Trial → Start Trial → enter card. Trial runs 1 week, then auto-charges.
- Lower tier (downgrade) — pick the tier → confirm. Current plan stays active until the renewal date; the new plan applies from the next cycle.
Prorated billing on upgrades. A new billing cycle starts on the upgrade date; the unused portion of the old plan is credited against the new price, and usage resets. The later in the period you upgrade, the smaller the credit — upgrading on the renewal date is cheapest. Downgrades apply at the next renewal; the renewal date stays unchanged.
2. Mobile
Every plan change on mobile runs through Manage Plan in the Billing hub.Open Manage Plan
Side menu → User Settings → Billing → Manage Plan (or tap Manage Plan on the Current Plan card). Toggle Monthly / Yearly (30% OFF) at the top. Tiers above current show Upgrade Plan; tiers below show Change Plan.
Upgrade — effective today
Tap Upgrade Plan on a higher tier. Banner: Upgrade now — your workspace will move to the new plan immediately. Today’s charge reflects the prorated difference. Pick an existing card or tap + Add new card, tick Terms / Privacy, then tap Confirm Plan Change.
Premium from Free Plan starts with a 1-week trial — no charge until it ends.
3. Enterprise / Written / Electronic Contract Customers
See Contract Procedures and apply via this form with:- Company name 2. Company address 3. Company phone 4. Contact person 5. Contract date 6. Current plan & desired plan
Cancellation / Trial End
1. PC
Top nav → Billing → Subscriptions → Change Plan → Change to Free Version under Free Plan → enter reason → confirm. Check the cancellation message on the Subscriptions screen.
2. Mobile
Cancel from Manage Plan in the Billing hub. Restore any time before the period ends.Cancel
Tap Cancel Plan at the top of Manage Plan
A sheet with a required reason list slides up. Pick one — the Cancel Plan button stays grey until a reason is selected.
Restore auto-renewal
Tap Restore on the current tier. Order confirmation reads Restore auto-renewal — your scheduled cancellation will be removed and billing will continue on the next renewal date. Price today is $0. Tap Confirm Plan Change and you’re back on a normal renewing subscription. Usage keeps its reset schedule.
3. Enterprise / Written / Electronic Contract Customers
The Subscriptions tab is not available for contract-based customers. Apply via this form with:- Company name 2. Company address 3. Company phone 4. Contact person 5. Contract date 6. Contract plan type 7. Cancellation reason