Change or cancel your plan yourself in the VoicePing app’s Billing settings. We cannot process plan changes or cancellations by email. Replying to a billing email does not submit a request.
Open Billing
On PC, open Billing → Subscriptions. Review the current plan, renewal date, and any scheduled change. On mobile, open the side menu, then Billing → Manage Plan. The current plan card shows the available actions. If an action is unavailable, use the web app’s Billing page.Choose a plan and confirm payment
Select the plan and minute allowance, then review the amount due today, the next charge, and the effective date. Choose or add a payment card when prompted. Before confirming, accept the terms and privacy policy and acknowledge that you must manage changes and cancellation in the app, not by email. Individual supports one workspace member and five guest listeners, with monthly billing only. Remove extra active members before switching to Individual. Available tiers and prices are shown in the app; see Pricing.When changes take effect
Cancel and check the result
On PC, select Start Free Plan in the Free plan card, then confirm the cancellation dialog. On mobile, use Cancel Plan for the current plan. Select a reason, fill in any required explanation, and confirm. For a paid plan, check the scheduled end date; for a trial, check that the workspace has returned to Free. Use Restore on the current paid plan to cancel a scheduled cancellation before its end date. Check the current plan and Billing History on PC or Billing Activity on mobile. A confirmation email is a record of the result, not a way to request another change. If the expected result is missing or an error appears, check the status before submitting again. Deleting the app or removing a card does not cancel the plan. Plan changes and cancellation guide https://manual.voiceping.net/en/plan-changesContract billing and refunds
Enterprise and other manually billed contracts follow their agreed terms. See Contract Procedures and contact your contract representative. Fees already paid are generally nonrefundable for customer-convenience cancellation or non-use; scheduling cancellation alone does not refund the current period. However, erroneous billing or failed cancellation caused by Company system failures or bugs, refunds required by law, and exceptional voluntary refunds are governed by Articles 12 and 13 of the Terms of Service.Official Links
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