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How to Change Plans

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Free Plan to Paid Plan

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1. PC

Free Plan to Small Plan
  1. Click “Upgrade Free Plan”
  2. Click “Change Plan” then “Upgrade Plan”
  3. Review the paid plan information and click “Purchase”
  4. Enter credit card information to complete payment
Upgrade from Free to Small Plan
Payment Information screen after purchasing Small Plan
Small Plan payment information screen
After completing the plan change, please also check the confirmation email from account@voice-ping.com.
Confirmation email
Free Plan to Premium Plan
The Premium Plan offers a 1-week trial period before purchase. You will be automatically charged after the trial period ends, so please enjoy the 1-week trial.
  1. Click “Upgrade Free Plan”
  2. Click “Change Plan” then “1-Week Free Trial”
  3. Review the “Trial Policy” and click “Start Trial”
  4. Enter credit card information
  5. Complete
Upgrade from Free to Premium Plan
Payment Information screen during Premium Plan trial period
Premium Plan trial payment information
Payment Information screen after Premium Plan trial (after purchase)
Premium Plan post-trial payment information
After completing the plan change, please also check the confirmation email from account@voice-ping.com.

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2. Mobile

Due to App Store regulations, the “Change Plan” button will not appear on mobile until you have used up the free 60 minutes. Please use up the free 60 minutes or purchase from PC.
  1. Open and log in to VoicePing mobile app
  2. Tap the three-line icon at the top left
  3. Tap “Change Subscription Plan”
  4. Tap “Learn More” for the plan
  5. Tap “Upgrade Plan” and enter card information via “Add New Card”
  6. Review “Cancellation Policy” and check the checkbox
  7. Tap “Purchase” to complete
Mobile plan change
  • Similar to PC, the Premium Plan offers a 1-week trial period before purchase. You will be automatically charged after the trial period ends.
  • After completing the plan change, please also check the confirmation email from account@voice-ping.com.

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3. Enterprise Contracts & Written/Electronic Signatures

If you wish to start a paid plan with a written contract, please refer to the Contract Procedures (Written/Electronic Signature) manual and contact us via this form or request an online demo.
Prorated BillingYou can upgrade your plan at any time during your billing cycle — both monthly and yearly plans are supported. When you upgrade, a new billing cycle starts from the upgrade date on the new plan, and the unused portion of your current plan is prorated and applied as a credit. The amount charged is: new plan price − unused credit from the old plan.Since the time you have already used on your current plan is not included in the credit, the charge may be higher than the simple price difference between the two plans. The later in your billing period you upgrade, the less unused credit remains, and the higher the charge will be. For the most cost-effective upgrade, consider switching plans on your current contract’s renewal date.For downgrades, for both monthly and yearly plans, your current plan remains active until the end of the current billing period, and the new plan takes effect from the next billing cycle. The billing cycle (renewal date) remains unchanged only in the case of downgrades.

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1. PC

  1. Log in to VoicePing from browser
  2. Click the user icon
  3. Click “Show Admin Dashboard”
  4. From the “Payment Information” section, follow these steps to switch to your desired plan:
    • Click “Change Plan”
    • Select desired plan
    • Review details and complete plan change
Paid to paid plan change (PC)
After completing the plan change, please also check the confirmation email from account@voice-ping.com.

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2. Mobile

  1. Open and log in to VoicePing mobile app
  2. Tap the three-line icon at the top left
  3. Tap “Change Subscription Plan”
  4. Tap “Learn More” for the plan you want to change to
  5. Tap “Change Subscription Plan” and complete after reviewing payment information
Paid to paid plan change (Mobile)
Screen after change (when changing from Premium to Small Plan)
Premium to Small change completion screen
After completing the plan change, please also check the confirmation email from account@voice-ping.com.

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3. Electronic Contract (Written Contract) Customers

Apply via Contact Form
If you wish to change plans, please contact us via this form with the following information:
Information required for plan change
  1. Company name
  2. Company address
  3. Company phone number
  4. Contact person name
  5. Contract date
  6. Current plan type & desired plan

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Cancellation / Trial End: In-App Payment Customers

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1. PC

  1. Log in to VoicePing from browser
  2. Click the user icon
  3. Click “Show Admin Dashboard”
  4. From the “Payment Information” section, switch to “Free Plan”:
    • Click “Change Plan”
    • Click “Change to Free Version” under Free Plan
    • Enter cancellation reason
    • Complete plan cancellation
  5. Confirm cancellation message on “Payment Information” screen
PC cancellation procedure
Cancellation confirmation screen (PC)
Please be sure to confirm the cancellation message. If these steps are not followed, the cancellation will be considered incomplete and no refunds will be provided.
After completing the cancellation, please also check the cancellation confirmation email from account@voice-ping.com.
Cancellation confirmation email (PC)

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2. Mobile

Note: Based on App Store policy, the “Change Subscription Plan” button will appear on mobile only after using all 60 free minutes.
  1. Open and log in to VoicePing mobile app
  2. Tap the three-line icon at the top left
  3. Tap “Change Subscription Plan”
  4. Tap “Change to Free Version” under Free Plan
  5. Tap “Change to Free Version”
  6. Select cancellation reasons (multiple selection allowed) to enable the “Cancel” button
If you select “Other”, you must enter at least 15 characters to enable the Cancel button.
  1. Tap “Cancel”
  2. Confirm cancellation message on “Plan” screen
Mobile cancellation procedure
Cancellation confirmation screen (Mobile)
Please be sure to confirm the cancellation message. If these steps are not followed, the cancellation will be considered incomplete and no refunds will be provided.
After completing the cancellation, please also check the cancellation confirmation email from account@voice-ping.com.
Cancellation confirmation email (Mobile)

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Cancellation / Trial End: Non In-App Payment Customers

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Apply via Contact Form

If you have contracted through methods other than in-app payment (such as electronic contracts), you cannot access the “Payment Information” section on the log page. If you wish to cancel, please contact us via this form with the following information:
Information required for cancellation
  1. Company name
  2. Company address
  3. Company phone number
  4. Contact person name
  5. Contract date
  6. Contract plan type
  7. Cancellation reason

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Data Retention Notice

Data Retention Notice[Audio Data]For Small and Premium Plan users, from the perspective of data security and efficient storage management, audio data will be retained for a maximum of 3 months, and data past the retention period will be completely deleted without prior notice.If Special Retention Period is RequiredIf you are using a paid plan and require long-term retention, we can discuss options to retain data until your contract renewal. Please feel free to contact us.[Video Recording Data]Video recording data older than 1 month will be deleted without prior notice. If you want to keep recordings for more than 1 month, please download them in advance.