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On PC

Upgrade, downgrade, or cancel from the Billing → Subscriptions tab.

On Mobile

Manage Plan in the Billing hub — upgrade, downgrade, cancel, restore.
Every successful plan change or cancellation triggers a confirmation email from account@voice-ping.com.

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The four moves

Every subscription change — PC or mobile — is one of four moves. Effective date, price today, and usage reset behavior are the same on either surface.
The four plan moves — Upgrade now, Downgrade, Cancel, Restore — with when they take effect, price today, and usage reset behavior
Fees are non-refundable once charged. If you cancel, your current plan stays active until the period ends — you can restore free any time before that.

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How to Change Plans

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1. PC

Open the Subscriptions tab: top nav → Billing → Subscriptions. The desktop tab shows your current plan, next billing date, and any scheduled plan change before the plan cards. Use the Monthly / Yearly toggle to switch billing periods. Workspaces without a Stripe price can choose the display currency before selecting a paid plan.
  • From Free Plan — choose a paid card and use Upgrade Now, Subscribe, or 1 Week Free Trial where available.
  • From a paid plan — choose another plan card. Higher tiers show Upgrade Now; lower tiers show Downgrade Plan; a scheduled future choice shows Next Plan.
  • If cancellation is scheduled — the current plan card shows Restore Now so you can remove the scheduled cancellation.
Pick the target plan:
  • Individual / Small / Premium — choose the plan card. Individual and Small may include a minutes selector before confirmation. Individual is single-user and monthly only.
  • Enterprise — click Contact support because Enterprise uses support-assisted setup and custom pricing.
  • Event — open the Event tab for one-time interpretation support, audience tiers, support add-ons, and included event features.
  • Premium from Free — click 1-Week Free Trial → Start Trial → enter card. Trial runs 1 week, then auto-charges.
  • Lower tier (downgrade) — pick the tier → confirm. Current plan stays active until the renewal date; the new plan applies from the next cycle.
Individual is a single-user plan. A workspace can switch to Individual only when it has one active member. If you have more, remove the extra members first — VoicePing blocks the change and shows how many users to remove until the workspace is down to one.
Billing → Subscriptions tab showing the plan cards and their Upgrade Now / Subscribe / 1 Week Free Trial buttons
Prorated billing on upgrades. A new billing cycle starts on the upgrade date; the unused portion of the old plan is credited against the new price, and usage resets. The later in the period you upgrade, the smaller the credit — upgrading on the renewal date is cheapest. Downgrades apply at the next renewal; the renewal date stays unchanged.
The desktop Billing History tab records completed and scheduled plan events, including upgrades, downgrades, cancellations, restores, renewals, payment-method changes, trial events, and payment failures. The Plan Questions tab explains plan-change timing, invoices, yearly mode, Enterprise, and Event.

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2. Mobile

App Store policy: the upgrade and cancellation buttons only appear after all 60 free minutes have been used. Use the 60 minutes or change plan from PC.
Every plan change on mobile runs through Manage Plan in the Billing hub.
1

Open Manage Plan

Side menu → User Settings → Billing → Manage Plan (or tap Manage Plan on the Current Plan card). Toggle Monthly / Yearly at the top. Tiers above current show Upgrade Plan; tiers below show Change Plan.
Manage Plan — plan ladder with Monthly and Yearly tabs
2

Upgrade — effective today

Tap Upgrade Plan on a higher tier. Banner: Upgrade now — your workspace will move to the new plan immediately. Today’s charge reflects the prorated difference. Pick an existing card or tap + Add new card, tick Terms / Privacy, then tap Confirm Plan Change.
Order confirmation — Upgrade now
Premium from Free Plan starts with a 1-week trial — no charge until it ends.
3

Downgrade — effective next renewal

Tap Change Plan on a lower tier. Banner: Change plan on next renewal — your current plan remains active until the end of the billing period. Price today is ¥0 / $0. Confirm the same way as an upgrade.
Order confirmation — Change plan on next renewal

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3. Enterprise / Written / Electronic Contract Customers

See Contract Procedures and apply via this form with:
  1. Company name 2. Company address 3. Company phone 4. Contact person 5. Contract date 6. Current plan & desired plan

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Cancellation / Trial End

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1. PC

Top nav → Billing → Subscriptions → under Free Plan click Start Free Plan. In the Cancel Subscription? dialog, pick a reason, then click Cancel Subscription.
Cancel Subscription? dialog — pick a reason, then click Cancel Subscription
Confirm the cancellation in the Billing History tab — a Succeeded to cancel Trial entry (or the equivalent cancel-plan entry) appears.
Billing History tab showing the Succeeded to cancel Trial entry
Always confirm the cancellation appears in Billing History. If you skip this step, cancellation is considered incomplete and no refund is possible.

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2. Mobile

Cancel from Manage Plan in the Billing hub. Restore any time before the period ends.
Cancel
1

Tap Cancel Plan at the top of Manage Plan

A sheet with a required reason list slides up. Pick one — the Cancel Plan button stays grey until a reason is selected.
Cancel Subscription sheet — reason radios
Selecting Other requires at least 15 characters.
2

Tap Cancel Plan

Current plan banner changes to Scheduled to be canceled after this period ends; lower tiers show a Restore button. You keep the plan and its minutes until the renewal date.
Manage Plan after cancel — Scheduled to be canceled, Restore button
Restore auto-renewal
Tap Restore on the current tier. Order confirmation reads Restore auto-renewal — your scheduled cancellation will be removed and billing will continue on the next renewal date. Price today is $0. Tap Confirm Plan Change and you’re back on a normal renewing subscription. Usage keeps its reset schedule.
Order confirmation — Restore auto-renewal

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3. Enterprise / Written / Electronic Contract Customers

Contract/manual billing customers still see the Subscriptions tab, but it shows a managed VoicePing/manual contract screen. Apply for changes or cancellation via this form with:
  1. Company name 2. Company address 3. Company phone 4. Contact person 5. Contract date 6. Contract plan type 7. Cancellation reason