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Both voice translation and virtual office are included in each plan. For event plan usage, please contact us.

Voice Translation Plans

For Premium and Enterprise plan long-term contracts, if you cooperate in publishing a case study article, up to 10% discount will be applied. Contact us!

Event Simultaneous Interpretation Plan

If you cooperate in publishing a case study article, 10-30% discount will be applied. Contact us!
If you have not subscribed to the Event Plan Premium, we will not provide any refunds for all device-related issues such as inability to connect to devices, no transcription, or no translation.

Virtual Office & Time Tracking Plan

Virtual office and time tracking features are included in all voice translation plans.

Notes

  • Change or cancel your plan in the VoicePing app’s Billing settings. We do not accept plan change or cancellation requests by email. Paid subscriptions renew automatically at the end of each billing period unless you schedule cancellation in the app. Individual plans are monthly only. Plan changes and cancellation guide.
  • The Free plan is free. The one-week Premium trial returns to Free without an automatic charge. Buying a paid plan is a separate action.
  • All displayed prices are tax included.
  • Transfer fees are borne by the customer.
  • Discounts are available for long-term contracts and cooperation in case studies. We will provide guidance at online briefing sessions.
  • Listener usage is limited to use within the organization only. For events including external organizations, please apply for an event plan.

Supported PC App Meeting Tools

  • Zoom, Google Meets, Teams
  • Youtube
  • IP phone
  • LINE, Messenger, Zalo, Kakao Talk, WeChat
  • Websites and apps with audio

Frequently Asked Questions

Q. Is enterprise plan contract possible for individuals? A. Enterprise contracts are available starting from a minimum of 50 accounts. If you are a solo user, consider the Individual plan below instead. Q. What is the Individual plan, and how is it different from the Small plan? A. The Individual Plan supports 1 account and up to 5 guest listeners, with 450, 800, 2,000 minutes or Unlimited. It is billed monthly only. The Unlimited tier costs $253/month, the same as the Small 2000-minute tier. A workspace must have only one active member to switch to Individual — see Plan Changes. Q. Can I switch to the Individual plan if my workspace has more than one member? A. No. The Individual plan allows only 1 workspace user. If your workspace currently has more than one active member, remove the extra members first — the change is blocked until the workspace is down to a single member. See Plan Changes & Cancellation for steps. Q. I’m considering the small plan. Please tell me about the transcription consumption time method. A. Transcription time is calculated as the total consumption time used by all members and guests. Example: Small plan 800 minutes
  • A: 30 minutes used
  • B: 40 minutes used
  • C (guest): 25 minutes used
  • Total consumption time: 30 minutes + 40 minutes + 25 minutes = 95 minutes
  • Remaining available time: 800 minutes - 95 minutes = 705 minutes
Q. When does the transcription usage reset? A. Usage resets on your monthly renewal date (billing cycle date). The renewal date is based on your plan registration and payment date. If you upgrade your plan, the upgrade date becomes the new starting point, a new billing cycle begins, and your usage is also reset. For details, see Plan Changes & Cancellation. Q. Is transcription time unlimited for Premium and Enterprise plans? A. For Premium and Enterprise plans, transcription time is indicated as “12000 minutes” and “50000 minutes” respectively, but you can use it unlimitedly, so if you reach the limit, please contact us and we will reset it on our end.

Data Retention Notice

For Small, Premium, and Enterprise Plan users, data past the retention period is deleted without prior notice:
  • Audio data — retained for a maximum of 3 months
  • Video recordings — deleted after 1 month; download in advance if you need longer retention
  • Long-term retention — paid customers can request retention until contract renewal; contact us to discuss
If you have any questions, please contact us via this form.

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